Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information when using our AI-powered customer engagement platform.
Last updated: June 30, 2025
Introduction
GrowLoop ("we," "our," or "us") operates an AI-powered customer engagement platform that helps businesses automate sales, support, and marketing conversations through Instagram DMs. We are committed to protecting your privacy and ensuring the security of your personal information while providing intelligent customer interaction solutions.
Information We Collect
Account & Business Information
When you create an account or connect your business platforms, we collect:
- Name, email address, and contact information
- Business name, website, and industry details
- Instagram Business account authentication details
- Shopify store connection information
- Payment and billing information
Instagram & Customer Data
To provide AI-powered Instagram DM automation and customer support, we process:
- Instagram Direct Messages to and from your business account
- Customer conversation histories and interaction patterns
- Product inquiry and sales conversation data
- Customer preferences and engagement metrics
- Response analytics and conversion tracking
E-commerce Integration Data
When you connect your online store, we access:
- Product catalog, inventory, and pricing information
- Order details, tracking, and fulfillment data
- Customer purchase history and preferences
- COD (Cash on Delivery) and payment processing data
- Store performance and conversion metrics
How We Use Your Information
We use the information we collect to provide intelligent, automated customer engagement services:
🤖 AI-Powered Conversations
- Generate intelligent responses to Instagram DM inquiries
- Provide 24/7 customer support in English and Hinglish
- Handle product recommendations and sales assistance
- Automate lead generation and qualification
🎯 Proactive Engagement
- Identify and engage hesitant customers
- Convert Instagram followers into buyers
- Trigger personalized marketing sequences
- Handle COD inquiries and order processing
📊 Analytics & Insights
- Track conversation performance and conversions
- Analyze customer behavior and preferences
- Generate actionable business insights
- Improve AI response accuracy over time
🛡️ Platform Security
- Ensure secure data transmission and storage
- Prevent unauthorized access and fraud
- Maintain service reliability and performance
- Comply with Instagram API requirements
Information Sharing & Third Parties
We do not sell, trade, or rent your personal information. We may share your information only in these specific circumstances:
Instagram & Meta Integration
With Instagram and Meta platforms as required for DM automation functionality
AI Service Providers
With trusted AI and natural language processing providers for conversation automation
E-commerce Platforms
With connected platforms (Shopify, WooCommerce, etc.) for product and order data
Legal Compliance
When required by law, to protect our rights, or to prevent fraud and security threats
Data Security & Protection
We implement enterprise-grade security measures to protect your data and customer conversations:
End-to-End Encryption
All data transmission and storage protected with advanced encryption
Access Controls
Role-based permissions and multi-factor authentication
24/7 Monitoring
Continuous security monitoring and threat detection
Your Privacy Rights
You have comprehensive control over your data and privacy:
Access Your Data
View all personal information and Instagram conversation data we have
Update Information
Correct any inaccurate or outdated personal information
Delete Your Account
Permanently remove your account and associated data within 30 days
Export Your Data
Download your conversation data and analytics in portable formats
Disconnect Integrations
Remove connections to Instagram, Shopify, and other platforms
Data Retention
We retain your information only as long as necessary to provide our AI-powered Instagram DM automation services:
- Account Data: Retained while your account is active and for 12 months after deletion
- Instagram Conversation Data: Stored for up to 2 years to improve AI training and insights
- Analytics Data: Aggregated data retained for up to 5 years for business intelligence
- Legal Requirements: Some data may be retained longer to comply with regulations
Contact Us
Have questions about this Privacy Policy or how we handle your data? We're here to help:
Privacy Questions
📧 Email: privacy@growloop.ai
🛡️ Data Protection: dpo@growloop.ai
⏰ Response Time: Within 72 hours
Technical Support
💬 Support: support@growloop.ai
🌐 Help Center: help.growloop.ai
📞 Emergency: Available 24/7 for data breaches
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending email notifications for significant changes
- Displaying in-app notifications for policy updates affecting core functionality
Your continued use of our AI-powered Instagram DM platform after any changes constitutes acceptance of the updated policy.